Area 1: JLLT OSC, Corrigo Products, NOCs
Foundational aspects of JLLT OneServiceCenter, Initial tools setup, Policies and Role Responsibilities, Corrigo Product Introduction and NOC Training
Begin Area 1
Area 2: Corrigo Overview & Logging In
High level tour of Corrigo product applications and understand the key aspects of "logging in" to Corrigo products
Began Area 2
Area 3: Corrigo Terminology, CorrigoPro & Corrigo Enterprise Deep Dive
Corrigo product terminology, much deeper look into CorrigoPro and Corrigo Enterprise
Begin Area 3
Area 4: FSM Deep Dive, Corrigo Mobile Apps, Work Orders
Field Service Deeper Dive, Corrigo Application Mobile Apps Overview, Corrigo Work Order Workflow
Begin Area 4
Area 5: Salesforce Review, Support Role Specifics
All about Salesforce/Service Cloud and handling cases. You will learn the ins and outs of cases as well as understand the Incident and Service Management process.
Begin Area 5
Area 6: FSM Sync Training
Geared towards the Field Service Management (FSM/FSM) sync aspect
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